Frequently Asked Questions

OpenFloat Limited is a technology company based in Nairobi, Kenya. We specialize in custom software development, AI solutions, Mpesa & payment integrations, IT infrastructure, cybersecurity, hardware, CCTV, and digital marketing — serving businesses across all industries in Kenya and East Africa.

Our main office is in Nairobi, Kenya. We serve clients across Kenya and East Africa, with the ability to work remotely with businesses anywhere in the world. Contact us for our exact office address.

OpenFloat Limited has been delivering technology solutions for over 5 years. During that time, we've successfully completed 150+ projects for 360+ clients across 12+ industries.

Yes. While our primary market is Kenya and East Africa, we work with businesses in any country. We're well-versed in international payment platforms (Stripe, PayPal) and can support remote client relationships.

We build web applications, mobile apps (iOS & Android), ERP systems, POS systems, school management systems, hospital management systems, inventory systems, CRM systems, payroll systems, and any custom business software you can imagine.

Timelines vary by project complexity. A basic website takes 1–2 weeks, a custom web app 4–8 weeks, and a full ERP system 8–16+ weeks. During our discovery phase, we provide a detailed timeline specific to your project.

Yes. We develop iOS and Android apps using Flutter (cross-platform) and React Native, as well as native Swift (iOS) and Kotlin (Android) development. All our mobile apps can integrate Mpesa and other payment systems.

We offer flexible hosting options. We can host on AWS, Google Cloud, Azure, or local Kenyan hosting providers. For sensitive data, local Kenyan hosting is available on request.

Yes. For custom-built projects, you own the full source code upon project completion and final payment. We include a handover package with documentation and code repository access.

Absolutely. We can integrate Mpesa Daraja API (STK Push, C2B, B2C, B2B) into any existing system — whether it's a website, mobile app, ERP, or POS. We handle the full Safaricom approval process as well.

We support the full Mpesa Daraja 2.0 API suite: STK Push (Lipa Na Mpesa Online), C2B (Paybill & Buy Goods), B2C (salary and bulk disbursements), B2B, Account Balance, Transaction Status, and Reversal APIs.

Yes. We integrate both Safaricom Mpesa and Airtel Money, giving your customers the flexibility to pay via either network. We also integrate Visa, Mastercard, Stripe, PayPal, and Pesapal.

A standard Mpesa integration (STK Push + C2B callback) typically takes 3–7 business days, including testing and sandbox to production migration. Complex integrations with reconciliation dashboards may take 1–2 weeks.

Yes. We assist with the full Safaricom Daraja API onboarding process, including application for Paybill/Till numbers, going live approval, and compliance requirements.

Costs depend on the complexity and features of your project. A basic website starts from KES 15,000, a custom web app from KES 50,000, and full ERP/POS systems from KES 100,000. Contact us for a free, detailed quote specific to your needs.

Yes. For larger projects, we typically split payments: 40% deposit, 40% at midpoint, and 20% on completion. We can discuss custom payment arrangements for enterprise clients.

Optional maintenance plans start from KES 5,000/month, covering updates, bug fixes, hosting management, and technical support. For cloud-hosted systems, hosting costs are separate.

Yes. We offer live demos of our flagship products (OpenFloat POS, ERP, SchoolFloat, etc.) at no cost. Request a demo via our contact page and we'll schedule a session within 24 hours.

All projects include 30 days of free post-launch support. After that, we offer maintenance packages starting from KES 5,000/month, covering bug fixes, updates, and technical assistance.

Yes. Our support team is available 24/7 via WhatsApp, phone, and email for critical issues. Standard support requests during business hours receive a response within 2 hours.

Yes. We frequently take over maintenance and improvement of existing systems. We'll review the codebase, document what exists, and plan improvements from there.

Yes. All our projects include user training sessions for your staff. We provide video tutorials, user manuals, and in-person training depending on the project scope.

Yes. We provide full LAN/WAN networking, Wi-Fi setup, structured cabling, router and switch configuration, and enterprise network infrastructure for offices, schools, hospitals, and warehouses.

Yes. We supply and install IP and analog CCTV cameras, DVR/NVR recording systems, remote monitoring setup, and access control systems for homes, offices, and enterprises.

Yes. We set up and configure Microsoft 365, Google Workspace, and custom corporate email hosting. We handle domain verification, user setup, and email migration.

Yes. We offer comprehensive security audits, vulnerability assessments, penetration testing, firewall configuration, and ongoing threat monitoring services.